Privacy Policy

Xexvalonmmshap respects your privacy. This policy describes how we collect and use information in connection with our courier and small errands services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

When you use our services or contact us, we may collect:

Name, email address, phone number, and address details needed to arrange parcel handover or small errands
Pickup and delivery locations and preferences
Information you provide when booking, enquiring, or communicating with us
Technical data such as IP address or device information when you use our website

How We Use Your Information

We use your information to:

Provide courier and escort services and arrange parcel handover
Communicate with you about your requests and bookings
Improve our services and website
Comply with legal obligations

We do not sell your personal data.

Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we collect and use your personal information where:

You have consented
It is necessary to perform our contract with you (e.g. to fulfil a booking)
It is necessary for our legitimate business purposes, where not overridden by your privacy interests
We are required or authorised by law

Sharing of Information and Disclosure

We may share your information only:

As needed to complete a delivery or errand (e.g. with the recipient or at the pickup location)
With service providers who assist our operations (e.g. hosting, analytics) under confidentiality obligations
When required or permitted by Australian law

We do not share your data with third parties for their marketing.

Data Protection

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure, in line with APP 11. This includes secure storage, access controls, and only sharing data where necessary.

Your Rights and Choices

Under the Privacy Act and the APPs you may:

Request access to the personal information we hold about you
Request correction of inaccurate or out-of-date information
Complain to us about a breach of privacy; we will respond and, if needed, you may refer the matter to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us or use the details on xexvalonmmshap.ddd.

International Transfer of Data

Some of our service providers (e.g. for hosting or analytics) may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient complies with privacy standards comparable to those under the Privacy Act, or we rely on permitted exceptions under the APPs.

Data Retention

We keep your information only for as long as necessary to provide our services, resolve disputes, and comply with legal obligations. When no longer needed, we delete or de-identify it in accordance with our retention practices and the APPs.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take steps to delete it.

Third-Party Services

Our website may use or link to third-party services that collect or process data. These may include:

Google Ads conversion tracking – to measure the effectiveness of advertising
Remarketing – to show relevant ads to visitors who have previously used our site
Google Analytics – to understand how visitors use our website
Google Maps API – to display maps and location-related features

These services have their own privacy policies. We encourage you to review them. We do not control data collected by these third parties.

Use of Cookies

We use cookies and similar technologies as described in our Cookies policy. By using our site you consent to our use of cookies in accordance with that policy.

Policy Updates

We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Information

For questions about this Privacy Policy or our use of your data, please contact us. You can also use the contact details on xexvalonmmshap.ddd.